Questions & Answers

What do techpool services cost?
Order placement, advice and support from the techpool team is free of charge. We charge for our production costs according to the quotation. We also charge for the raw materials required. The entire invoice is issued directly via techpool. We charge the amount to the cost center / PSP you specify.

Do other hourly rates apply for external service providers?
Yes, different conditions apply for production in external partner workshops. The hourly rates listed at techpool apply to production orders that are manufactured in ETH's internal workshops.

How long does an order take? What are the delivery times?
This depends on various factors, such as the number and complexity of the items ordered. There must also be capacity available in the workshops for production. If there is no internal capacity available by the desired delivery date, external workshops are also requested for production, or the next possible delivery date is communicated.

The techpool team will respond to your request as quickly as possible.

Do I have to order the raw material myself?
No, techpool also takes care of the raw materials required for your order. We prefer to procure the material ourselves, as we know what is already available.

If you already have raw materials, please mention this in the form under “Comments”. 

Are ETH Zurich spin-offs allowed to use techpool's services?
Spin-offs that are listed on the contract list under Shops/Purchasing in accordance with the spin-off guidelines may use the services of techpool or the ETH workshops. techpool is also a one-stop store for workshop services for spin-offs. However, invoicing takes place in accordance with the relevant conditions after the service has been provided by means of a customer invoice and not via a cost center / PSP.

. If you would like a personal consultation, please make an appointment. The techpool office at HPI is not continuously staffed.